Many people have, since workers got reliant on computers, seen IT support as a group of playful boys or men with limited people skills and a strange lingo. This might have been the situation years ago, but for quite some time now, there has been a paradigm shift, the IT support department is often still a group of playful people with wierd lingo, but then there aren't necessarily many similarities to the classic IT crowd. One of the issues that you experience as a supportee is that a lot of people have expectations that this is the case, thus either on beforehand decide that they don't understand anything and wont be bothered about learning a thing or two, or in an even worse scenario, be reluctant to contact us at all.
These are, in my opinion, two of the greatest obstacles you run into as a supporter and I'm not sure which is worse. If someone is afraid to contact us because of the misconception that they might be considered stupid, or that they have given up the thought of learning something new. No, you don't have to dwell in the possibilities that visual basic might enhance the way you use Excel, but maybe you might get an idea on why we ask what we ask. For instance, I am horrifically bad at many things involving economy, but still, I know the importance of it both in professional and in personal life, and therefore I never miss a chance to ask a "stupid" question. I had a teacher once who said, "There is inly one stupid question: Do i need to know this?" and this is something I use as a mantra when interacting with my customers.
My hope is that this blog will be about this very thing, interaction between IT and the business.
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